In the industrialized world were technological devices are created and lives are at stake, production needs to be perfect and meet stringent specifications. For example, Toyota parts have to fit perfectly according to specs so they can be used interchangeably with different car models otherwise they will shut the whole production line. Kindle can efficiently carry 1000 books in one little tablet. This is one way to define quality.
Five Stars from Yelp to Medicare Home Health compare is another way to measure quality. Perfect Score!
I am not discounting the importance of creating quality work based on the above metrics. If it will serve the change that we are seeking, it is important to comply, meet the specs and showing up with exactly is asked of you. The pressure of perfection can be quite intimidating. At times denigrates our commitment to our work and the change that we are seeking if it is the only way we measure quality.
In the work that we do, quality can be achieved in many areas. It may not be, “I can do it faster and cheaper.” To our patients, quality maybe just calling them before your schedule visit or even just listening on their stories. To our physicians and community partners, being available at the time when they really need us most, like Friday afternoons, weekends and holidays. To our family and friends, we just need to be: family.
For us as humans, quality may mean being able to do meaningful work and putting our best foot forward, being proud that “that it is my best and it is unique.”
Live. Love. Serve.
Thomas Rocas, CEO