How We Collect Consent
ANX Home Healthcare and ANX Hospice Care collects SMS consent during the patient intake and referral process. When a referral is created in our system, patients and family members provide their phone number and explicitly agree to receive text message notifications about their referral status.
Healthcare partners (hospitals, physician offices, skilled nursing facilities) consent to SMS notifications when they register as referral partners and provide contact phone numbers through our partner onboarding process.
What Messages You’ll Receive
Our SMS notifications include:
- Referral received confirmation
- Insurance verification status updates
- Clinical assessment scheduling and reminders
- Admission and care plan notifications
- Care coordination alerts for healthcare partners
Important Information
Message Frequency: Varies based on referral activity. Typically 2–10 messages per referral.
Message & Data Rates: Standard rates from your wireless carrier may apply.
No Purchase Required: Consent is not a condition of any purchase.
Your phone number will not be shared with third parties for marketing purposes.
How to Opt Out
You can stop receiving SMS messages at any time. Simply reply to any message with the keyword STOP. You will receive a one-time confirmation that you have been unsubscribed.
How to Get Help
Reply HELP to any message for assistance, or contact us directly:
Email: [email protected]
Phone: (650) 271-5721
SMS Keywords
| Keyword | What Happens |
|---|---|
STOP |
Unsubscribe from all SMS notifications. You’ll receive a confirmation. |
HELP |
Receive a help message with contact information and program details. |
START |
Re-subscribe to SMS notifications after opting out. |
YES |
Confirm opt-in to SMS notifications. |
Re-Subscribing
If you previously opted out and wish to receive messages again, text START to our number. You can also contact your care coordinator to re-enable SMS notifications on your referral.
Compatible Carriers
Our SMS program is compatible with all major U.S. wireless carriers, including AT&T, Verizon, T-Mobile, Sprint, U.S. Cellular, and others. If your carrier is not supported, you may not receive messages.